Betafpv.com offers a (30) daymanufacture defect warranty, starting from the date the product(s) was delivered to the customer. If more than 30 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
In almost all cases, we will work with you to debug your issue firstly.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.
NOTE: The refund amount is limited to the purchase price of the item.
All orderswill be processedwithin 2 business days of your payment clearing. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or some products out of stock, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Methods and Charges
Betafpv.com is currently able to ship orders to most international addresses. All of the parcels are shipped by air. In addition, some countriesare not available to ship battery only without purchasing of whoop drone(Logistics company restrictions).
Two shipping methods are provided for you now.
Expedited Shipping (DHL)
If you choose expedited shipping, you need to pay weight-based rates, which will be calculated automatically. If your choose standard shipping, then the shipping fee depends on the value of your orders. If you order is less than 50USD, you have to pay 5 USD for shipping fee. Free shipping is offered if your order is over 50USD.
Countries & Area That Can't Be Shipped Battery Without Purchasing of Whoop Drone
We can't ship the battery to the following countries and areas: Indonesia, South Africa, Philippines, Middle East, South America, Sweden, Israel, Alaska, and US affiliated islands (Hawaii Puerto Rico)
How To Track My Parcel
We provide trackable shipping service to most of the package. Please click here to reach detail information.
Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.
We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.
Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.
Damaged Box or Incorrect Item(s)
If you receive damaged or incorrect item(s), contact Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections.
* All duties and taxes are the responsibility of the customer.
* Betafpv.com accepts no responsibilities and liabilities for delay in shipping time as this is beyond our control.