Shipping Policy

Affected by Covid-19, there will be some delay on the delivery.

All orders will be processed within 3-5 business days of your payment clearing. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or some products out of stock, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.

Shipping Methods and Charges

We are currently able to ship orders to most international addresses. All of the parcels are shipped by air. But some countries are not available to ship batteries only without purchasing of whoop drone (logistics company restrictions).
Two shipping methods are provided for you now. 
  • Standard Shipping
  • Expedited Shipping (including DHL / FedEx / UPS. Can not ship batteries)

For expedited shipping, you need to pay weight-based rates, which will be calculated automatically.

For standard shipping, then the shipping fee depends on the value of your orders.

Free standard shipping is offered when your order is over USD$99.99.

Note:

- Some remote address will be charged shipping fees according to the quotation of the logistics company.

- Some special products are not applied to this free shipping rule. The product list as follows:

With those big volume products in your package, while your package is more than 99USD, we are sorry that we still need to charge you some shipping fee.

Battery Shpping Issues

- We can't ship the battery to the following countries by now: Indonesia / Middle / East / Indonesia/ Philippines/ Vietnam/ India/ Mexico/ UAE/ Brunei/ Finland/ Chile / Brazil / Oman and other remote areas. If your place a order but we don't have a logistic chanel to ship, we will send an email to inform you cancel the order. 
- For European customers, if your parcel includes only batteries, it will take a longer time for the parcel to arrive in your country. Click here to track your parcel. 
- If you only order batteries without a drone, then it can't be shipped by expedited Shipping (including DHL / FedEx / UPS) because of the strict restriction of shipping.
- If the number of batteries in your order exceeds the acceptable range of the logistics, we will ask you to cancel order or ship the batteries separately from other goods (extra shipping fee may be requried) .

More Info Required

If  you are from Taiwan, South Korea or Brazil, there is some extra information that we need in your order because of your country's import policy. Please offer the fllowing information in your address, so we can ship your order in time.
  • Taiwan or Hongkong: please fill the your address and name in Chinese.
  • South Korea: please provide your personal clearance code. If you do not have it, you can apply it from this website:
    https://unipass.customs.go.kr/csp/index.do
  • Brazil: please provide your tax number(CPF) in your address.

How To Track My Parcel

We provide trackable shipping service to most of the package. Please click here to reach detail information.

Wrong Address

Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.

We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.

Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. 

Damaged box or incorrect item(s)

If you receive damaged or incorrect item(s), contact Customer Support in 5 business days with receipt of your shipment to make the necessary corrections. 

* All duties and taxes are the responsibility of the customer. 

* We accept no responsibilities and liabilities for delay in shipping time as this is beyond our control.