Request a Return/Exchange online with BETAFPV customer support.
BETAFPV offers a (14) day return policy on all new, unopened equipment and a (30) day warranty and exchange beginning on the day the customer receives the product(s).
Please allow 3-5 business days for order processing once it arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
The consumer will be awarded an exchange or credit once BETAFPV customer assistance has accepted the request.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
New and Unused Product
BETAFPV offers a 14 days return policy beginning on the delivery day. If you receive the package and want to return it, please contact BETAFPV customer service immediately. The product(s) that you want to return must be in unused condition. The return request will be refused if the product(s) has been used.
Return the Wrong Product
If you receive the wrong product(s) from us, please contact BETAFPV customer service within 14 days, and we will help you to solve out. Also, if you return the wrong product(s), the wrong product(s) should be in unused condition.
BETAFPV will resend the right product(s) to you after receiving the package you return.
If a problem occurs from a defect in the product an exchange or store credit will be issued a (30) day manufacturer defect warranty. BETAFPV holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.
If a problem occurs from a manufacturer defect, a replacement or store credit will be offered. Products purchased from BETAFPV official website are covered by a (30) day manufacturer defect warranty. BETAFPV holds the right to refuse any products damaged by the customer and unrelated to a manufacturer issue. Problems with the below situation will not be covered by a (30) day warranty.
- Issues caused by flashing third party firmware not approved by BETAFPV.
- Issues caused by tampering with the electronic component on FC, Receiver, TX&TX Module, VTX, or others.
- Issues caused by non-recommended parts.
- Other issues unrelated to a manufacturer defect diagnosed/detected by BETAFPV technical support.
Products not specifically listed, for example, antennas, monitors, hardware, and general accessories are covered by a warranty against manufacturing defects.
RTF Kit / BNF Drones
In the occurrence of a malfunction, BETAFPV will repair or replace it with an original or similar model. If a replacement model is unavailable a store credit may be issued instead. BETAFPV holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. BETAFPV suggests examining everything thoroughly before supplying battery power.
FC / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered by a manufacturer defect warranty. It does not cover the following: user error, damage to the components upon installation/dismantle, modifications, power surges, electrical fire or water damage.
The warranty covers DOA (dead on arrival) and manufacturing faults. Excludes batteries that show signs of misuse, overcharging, impact damage or water damage. Once approved, replacement and refund alternatives will be provided. Please dispose of the damaged battery in a safe manner.
The warranty covers DOA (dead on arrival) and manufacturing faults. It does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, options of replacement or refund will be provided.
*The right of final interpretation of the return policy resides with BETAFPV