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Betafpv.com offers a (30) day manufacture defect warranty, starting from the date the product(s) was delivered to the customer. If more than 30 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
For merchandise was confirmed as genuinely defective（Product Design problem & Quality issues）, we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
In almost all cases, we will work with you to debug your issue firstly.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet.
NOTE: The refund amount is limited to the purchase price of the item.
Directly Send Ticket: Create a new ticket
*We do not accept ALL kinds of returns.
*All sales are final.
Estimated Shipping Time
Expedited Shipping: 3-7 working days
Standard Shipping (Registered Mail): 12-30 working days
After the order is shipped, you will receive a notification email containing the tracking number (you need to register BETAFPV website when placing the order). You can enter the tracking number to check your package shipment status below. Please contact BETAFPV customer support for help if you are not able to track it.
PO Boxes/APO/FPO Addresses
Shipments to PO Boxes, APO, FPO may be declined.
Some countries or remote regions are forbidden to ship stand-alone batteries due to restricted Customs rules.
We will notify you if we are unable to ship batteries to your location. For expedited shipping like DHL, stand-alone batteries are prohibited to be shipped.Devices packed with less than or equal to two batteries like drones are available to be shipped. Devices in which Batteries contained like transmitters or goggles are accepted to be shipped without limits.
Battery Type Definitions
List of Countries That Prohibit From Importing Drones or Batteries
Choosing standard shipping will be restricted.
Asia: India, Indonesia, Malaysia, Vietnam, Philippines, Pakistan, Qatar, Oman
Africa: South Africa
Note: It will be available for drones shipment if you would like to choose expedited shipping like DHL.
Address Information Requirement
For orders from below countries or regions, address information is specially required.
Hong Kong or Macao: Please fill address and name in Chinese (traditional).
Taiwan: Please fill address and name in Chinese (traditional), and provide personal ID number due to Customs requirement.
South Korea: Please provide personal clearance code. You can apply for it from the below link if you do not have one.
Brazil: Please provide your tax number (CPF) in your address.
Chile: Please provide your individual tax number in your address.
Indonesia: Please provide your personal ID number in your address. Provide NPWP number if you place order as company.
BETAFPV Assume No Responsibility For Delayed Or Rejected Orders Due To The Following Reasons
*Please confirm your address before payment. If you enter the wrong address, please contact BETAFPV customer support in a timely manner.
We offer free standard shipping on orders of $99.99 or more. If your order does not qualify for free shipping, the shipping fee will be charged $5 on orders of $20 - $99.98; charged $10 on orders of less than $20. (Shipping fee will be different when delivering to remote countries/regions.)
Products with big volume are excluded from free shipping rule due to dimensional weight calculated by shipping company.
The product collections list is as follows:
We offer expedited shipping service worldwide including islands area. The shipping fee will be shown on the check-out page once the expedited shipping method is chosen.
Note: Purchasers are responsible for customs duties, taxes, customs clearance and other costs incurred when choosing expedited shipping.
How long until my order ships?
All orders will be processed within 1-2 working days after your payment.
If we are experiencing a high volume of orders or some products on back order, shipments may be delayed by a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.
After I place an order, how do I change my order before shipment?
The nation cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again. Please contact BETAFPV customer support in 24 hours after placing the order if you need to change order product information or address.
How do I cancel after I have placed the order, but it has not shipped?
You can contact BETAFPV customer support for canceling if your order has not been shipped. If your order has been shipped less than 24 hours, please contact the customer service to help. We will try to hold your order from the shipping company.
It is impossible to cancel if your order has been shipped over 24 hours.
Under what circumstances will BETAFPV cancel an order unilaterally?
Product(s) unavailable currently, BETAFPV tries to contact customers and does not get a reply in 7 days.
High-Risk Order(s) identified by Credit Card bank or Paypal. To ensure your card safety, we will cancel your order.
No Shipping Methods. If we are not able to ship to your location, Your order will be canceled.
*The right of final interpretation of the shipping policy resides with BETAFPV
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