TWIG ET5 5'' Toothpick Quad

Shipping Method & Delivery Times

We offer the following shipping options:

Expedited Shipping: Estimated delivery in 3-7 working days via DHL/FedEx.

Standard Shipping: Estimated delivery in 12-30 working days via registered mail.

Please expect a processing time of 1-2 business days (Mon–Fri, excluding holidays).

IMPORTANT:

• Delivery estimates are not guaranteed and may vary due to shipping address, customs clearance and carrier delays.
• Battery orders: Expect more business days for safety inspections.
• Out-of-stock items: Ships in 1–2 weeks (we’ll notify you via email).
• Address errors: Double-check your shipping details during checkout. Incorrect/missing addresses cause delays or failed deliveries.

Shipping Costs

1. Standard Shipping

We offer free standard shipping on all orders of $99.99 or more. For orders between $20 – $99.98, a flat rate of $5 applies. For orders under $20, a flat rate of $10 applies.

IMPORTANT: Starting April 24, all U.S. orders will include a flat $10 fee to offset recent increases in shipping costs and tariffs. To learn more details, check U.S. Tariff Policy Change: What You Need to Know.

2. Expedited Shipping

We offer expedited shipping service worldwide including islands area. Shipping fees are calculated automatically at checkout based on your location and order weight.

IMPORTANT: Customers are fully responsible for customs duties, taxes, customs clearance and other costs incurred when choosing expedited shipping. If a shippemnt is returned due to unpaid import fees, return shipping costs will be charged to the customer, and no refunds will be issued for the original order.

3. Additional Shipping Fee

There are certain situations where you may be required to pay extra shipping fees.

• Products with large dimensions or weight: Products with large dimensions or weight are excluded from free shipping rule due to carrier dimensional weight calculations. (Including: FPV Goggles, BETAFPV Gates & Flags, RTF FPV Whoop Kits, LiteRadio Series radio transmitter, Storage Cases)
• Remote countries/regions: Orders shipped to remote countries or regions (e.g., islands, rural areas) may require adjusted shipping fees based on carrier surcharges.
• Expedited Shipping with Batteries: Expedited Shipping orders containing more than 2 batteries that exceed the limits outlined in our Battery Shipping rule below will incur extra fees to cover separate battery shipments.
• Reshipping Costs: Packages returned due to incorrect addresses or customs clearance failures (e.g., unpaid duties) will be subject to reshipping fees. Customers must cover these costs before redelivery.

Shipping Rules

1. Battery Shipping

Some countries or remote regions are forbidden to ship stand-alone batteries due to restricted customs and safety regulations. If your location restricts battery shipments, we will notify you promptly and adjust your order accordingly. Review the 2. Countries/Regions Where Battery or Drone Shipping Is Restricted below for details.

Expedited Shipping Battery Shipping: Stand-alone batteries are prohibited for expedited shipping. However, drones packed with less than or equal to two batteries or devices with bulit-in batteries (e.g., transmitters, goggles) may still qualify for expedited delivery.

Battery Type Definitions

• Stand-alone: Package ONLY contains batteries or cells; NO equipment.
• Packed with: Package contains equipment + cells or batteries that are NOT installed in the equipment. For example, BNF drones with batteries or RTF drone kits.
• Contained in: Package has lithium batteries contained in equipment (properly installed in the equipment they are intended to operate). For example, radio transmitter or goggles.

2. Countries/Regions Where Battery or Drone Shipping Is Restricted

Due to customs regulations and carrier restrictions, we cannot ship drones or batteries to the following destinations:

• Drones Restricted: Brazil, Saudi Arabia
• Drones & Batteries Restricted: Armed Forces Europe (APO/FPO/DPO), P.O. Box, Dominican Republic, Maldives
• Batteries Restricted: South Africa, Cyprus, Cote d'Ivoire, Brunei, India, Argentina, Turkey, Serbia, Iceland, Guadeloupe, Georgia, Belarus, Bosnia and Herzegovina, Montenegro, Saint Barthelemy, Oman, Armenia, Qatar, Costa Rica, Kuwait, Jamaica, Malta, Jersey, New Caledonia, Kyrgyzstan, Burundi, French Guiana, Mauritius, Greenland

Note: The list is subject to change without prior notice due to evolving customs regulations, carrier restrictions, and local legislation.

3. Address Requirements

To ensure successful delivery, please carefully follow these requirements based on your location. Incorrect or incomplete information may cause delays or failed deliveries.

Japan & Germany: Street name and number, apartment/unit number (if applicable) are required. Omissions are not allowed.

Australia & United States: Provide the postal code that matches the city, and ensure that the city name is written correctly without any omissions or abbreviations.

Hong Kong, Macao, Taiwan, and Mainland China: Address must be written in Chinese characters.

Tax ID Required for Customs Clearance for orders to the following countries:

• South Korea: Personal Clearance Code
• Brazil: Cadastro de Pessoas Físicas (CPF)
• Chile: Tax Identification Number (RUT)
• India: Aadhaar Card/Pan Card/KYC number
• Mexico: TAX ID (RFC) / Personal ID (CURP)
• Indonesia: Nomor Pokok Wajib Pajak (NPWP)

Delayed Or Rejected Orders Liability

BETAFPV is not liable for delayed or rejected packages resulting from circumstances beyond our reasonable control. This includes, but is not limited to:

Delays of shipments to remote regions: Shipping time might be delayed for 3-7 days to remote regions or over 7 days to island destinations like Hawaii, Puerto Rico, Canary Islands, etc.

Customer-caused delay or delivery failure: These actions include, but are not limited to address changes after shipment, incorrect/incomplete addresses, invalid contact information, and refusal to accept delivery, etc.

Force majeure: It means unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

Packages cannot be delivered to your address during weekends, national holidays, and festivals.

The address is a school, hotel, unit, or residential community where the courier has no access. Please provide a permanent street address.

*Please confirm your address before payment. If corrections are needed, please contact BETAFPV customer support in a timely manner.

Tracking Your Package

Once your order ships, you’ll receive a notification email with the tracking number. You can also check your order status by logging into your BETAFPV account dashboard, where shipped orders display tracking links based on your selected shipping method. If your order status shows “Shipped” but no tracking details are visible, this means your package is prepared and awaiting carrier pickup. A status of “Processing” indicates we’ve received your order and are preparing it for shipment.

Please note that you may receive more than one Shipment Notification E-mail if item(s) from your order are shipping separately.

You can also enter the tracking number to check your package shipment status below. If you encounter issues tracking your order, contact BETAFPV customer support for assistance.

FAQ

1. How long until my order ships?

All orders typically will be processed within 1-2 working days after your payment. Delays may occur during high order volumes or backorder situations.

If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is active and remember to check the email for updates.

2. After I place an order, how do I change my order before shipment?

Country selections cannot be modified after checkout. If you need to change these details, please cancel the order and purchase again. Please contact BETAFPV customer support within 24 hours after placing the order if you need to change order product information or address.

3. How do I cancel after I have placed the order, but it has not shipped?

You can contact BETAFPV customer support for canceling if your order has not been shipped. If your order has been shipped less than 24 hours, please contact the customer service and we will try to hold your order from the shipping company.

It is impossible to cancel if your order has been shipped over 24 hours.

4. Under what circumstances will BETAFPV cancel an order unilaterally?

We reserve the right to cancel orders for:

• Unavailable product(s): BETAFPV tries to contact customers and does not get a reply in 7 days.
• High-risk Order(s) identified by banks/Paypal: To ensure your card safety, we will cancel your order.
• Unshippable destinations: If we are not able to ship to your location, your order will be canceled.

*BETAFPV reserves the right to update this policy. Last revised May 2025.